These Terms and Conditions apply to your BusHub account and govern the relationship between BusHub (“Rise Digital Media Limited”,"we" or "us") and you. Use of your BusHub account will constitute acceptance of these Terms and Conditions. Please print a copy of these Terms and Conditions for your records. If there is anything you do not understand, please contact Customer Services on customerservices@bushub.co.uk.

The BusHub website, wifi system and mobile app enable you to earn points when; you provide feedback through certain channels within our systems; you redeem special offers with our commercial partners; and on certain mobile ticket purchases with our participating bus companies.

Earning and redeeming points

A BusHub account can only be registered in the name of an individual. Only one account may be registered in the name of each individual.

Points can only be earned by using BusHub digital products and services. The amount of points you will earn may vary between products purchased and content you submit to the BusHub platform(s). You can check your points balance on your BusHub account at any time online or on the mobile app. We will keep a record of previous transactions to ensure that this balance is correct at all times.

Points cannot be used in conjunction with any discount or privilege card whether issued by us or by any third party.

Points have no cash value. Redeemed points cannot be used again. Points can only be earned, held and redeemed as set out in these Terms and Conditions. Any points obtained or used otherwise than in accordance with these Terms and Conditions will be invalid and cannot be redeemed.

Points are personal to the individual account holder and cannot be pooled with points earned by another individual and redeemed together.

We may, on notifying you, forfeit all accrued points, and/or suspend your right to collect and/or redeem points if you are in breach of these Terms and Conditions, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us or your BusHub account, or if you supply false or misleading information.

You may only redeem points against purchases made online using the BusHub mobile ticketing platform and payment systems. Each point equals 0.02 pence when redeemed against a purchase. You must have sufficient points to pay in full for a purchase if you wish to redeem points. You may not make part payment for a purchase using redeemed points. Points cannot be earned to the extent that a purchase is made with redeemed points.

Excluding sign up bonuses and ticket purchases, there is a 100 point daily limit.

Expiry and Cancellation

Your BusHub account does not have an expiry date. However, points are valid for a period of one year from the date they are accrued. We reserve the right to remove any points from your BusHub account which are more than one year old.

Expired points cannot be transferred to a new account or redeemed or reinstated. You have the right to cancel your BusHub account at any time by contacting Customer Services at customerservices@bushub.co.uk. If you cancel your BusHub account you will lose the right to redeem all unused points.

Your account details

To protect the points on your BusHub account from loss, theft or damage you should keep your your login details safe and secure by not sharing these details with anyone else.

If you need to change any of the details you have registered with your BusHub account, you can do this on the BusHub website or by e-mail at customerservices@bushub.co.uk. It is your responsibility to notify us of any changes to your details.

Loss, theft, damage

You should treat your BusHub points like cash in a wallet. If your account details are stolen you may lose any points you have earned in the same way as if you lost your wallet.

If you have registered your BusHub account through the BusHub website, you should immediately report any loss, theft, fraudulent or unauthorised use of your BusHub account to Customer Services at customerservices@bushub.co.uk.

Complaints procedure

Complaints regarding any element of the BusHub service should be sent in writing or by email to Customer Services, BusHub, Rise Digital Media, 91 Brick Lane, London, E16QL or customerservices@bushub.co.uk.

Compensation

Points earned on your BusHub account are not covered by any compensation scheme.

Customer Services

If you need assistance or if you have any enquiry relating to your BusHub account, you can use the Contact Us facility on the BusHub website or you can contact Customer Services by e-mail at customerservices@bushub.co.uk.

Data protection and privacy

If you register your BusHub account on the BusHub website you will be asked to provide certain personal information, including your name, address and contact details. We are committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.

The BusHub Privacy Policy will apply whenever you provide us with personal information, and is incorporated by reference into these Terms and Conditions.

Except as required by law, or in accordance with these Terms and Conditions and the BusHub Privacy Policy, your personal information will not be passed to any other persons without your permission.

Liability of Rise Digital Media limited

Rise Digital Media Limited shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.

Variation

We reserve the right to amend or waive any provision of these Terms and Conditions from time to time and at any time, or to terminate the BusHub program on reasonable notice. The Terms and Conditions applicable to the use of a BusHub account shall at any time be the terms and conditions published on the BusHub website and your continued use of a BusHub account shall constitute your acceptance of such terms and conditions.

Assignment

We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Rise Digital Media Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing law

These Terms and Conditions are governed by English law.

Loss, theft, damage

If you lose your BusHub account details or if they are stolen you may lose any value which is stored with points on it in the same way as if you lost your wallet. If we decide, in accordance with these Terms and Conditions to replace your BusHub account and transfer any points stored to a replacement account we will also transfer any credit value to the account

Complaints procedure and Compensation

If your complaint relates to the stored credit value of your BusHub points and is not dealt with to your satisfaction within 8 weeks, you may be able to refer it to the Financial Ombudsman Service if it is an eligible complaint under the rules of the Financial Ombudsman Service. The address of the Financial Ombudsman Service is, South Quay Plaza, 183 Marsh Wall, London, E14 9SR; telephone 0845 080 1800; and e-mail complaint.info@financial-ombudsman.org.uk.

Points stored on your BusHub account are not covered by the Financial Services Compensation Scheme. We do not offer any other compensation schemes to cover losses claimed in connection with your BusHub account.